Our Shipping Policy
Understanding our shipping process to ensure a smooth delivery experience
Processing Times
Orders placed before 1:00 PM PST Monday–Friday are usually shipped the same day if we aren’t short staffed. Orders placed after 1:00 PM PST Friday are shipped Monday. Holidays may delay processing.
Shipment Tracking
Tracking emails are automatically sent once packages are shipped and may end up in the spam folder. Please track packages via email and not the Shop App. Tracking may take up to 24 hours to update.
Delivery Information
Shipping time usually takes 15 days. The carrier will make up to 3 delivery attempts before returning the package if no recipient is available to sign.
Shipping Timeline
Order Placed
Your order is received and confirmation email is sent
Processing
Order is prepared and packed for shipping
Shipped
Tracking information emailed to you
In Transit
Package is on its way to you
Delivery
Package arrives at your address
Important Reminders
Customers are responsible for providing the correct shipping address. Incomplete or incorrect addresses may result in lost packages.
Tracking information may take up to 24 hours to update after shipment.
The shipping carrier will make up to 3 delivery attempts before returning the package.
Holidays may delay processing and shipping times.
Check your spam folder for tracking emails if you don’t see them in your inbox.
Need Help?
Thank you for shopping with us! If you have any questions about your order, please contact our customer service team.